Privacy Policy - Mobile Banking
Protecting your privacy with the highest standards of security for your mobile banking services.
SVC Co-operative Bank Limited (“the Bank”) is committed to protecting the privacy of the personal information of its customers, including information that is collected due to the customer's use of the Bank mobile App hosted on Google Play Store or App Store (iOS).
Information Collection
The Bank does not collect any personal information from the customer while the customer visits, uses, or browses the Bank App. The customer can visit, use, or browse the Bank App without providing any personal information.
Use of Customer Information / Statistical Information
The Bank may use Customer Information for the purpose of statistical analysis and the creation of data ("Statistical Information"), which does not contain individual Customer Information.
In addition to the information that the Bank directly asks from you, you are free to volunteer any other information that you feel the Bank needs to know. However, the security and confidentiality under this Policy apply only to the information that the Bank directly asks from you.
Use of Customer Information
The Bank may use Customer Information for the following purposes:
- Customer verification
- Provision of products and services
- Personalization of products or services
- Marketing or promotion of the Bank’s financial services or related products or that of the Bank’s associates and affiliates
- Creation of Statistical Information, statistical analysis, or credit scoring
- Enforcement of obligations
- Any other purpose that will help provide optimal and high-quality services
Disclosure of Information
The Bank may disclose Customer Information or Statistical Information in accordance with the following:
- To comply with legal requirements, legal processes, or regulatory instructions
- To enforce the Terms and Conditions of products or services
- To protect or defend the Bank’s rights, interests, and property, or that of its associates and affiliates
- For fraud prevention purposes
- As permitted or required by law
The Bank may disclose Customer Information to third parties for the following reasons:
- For participation in any telecommunication or electronic clearing network
- For credit rating by a credit rating agency
- For advertising or facilitating joint product promotion campaigns
- For credit reporting, verification, and risk management purposes
- To avail support services from third parties (e.g., collecting subscription fees, notifying or contacting you about service issues)
- To develop and improve the Bank’s services and notify you about changes
Security
The Bank has taken reasonable measures to protect the security and confidentiality of Customer Information and its transmission through the World Wide Web/Mobile App. However, while the Bank will do its best to protect your Information, the Bank cannot guarantee the security of information transmitted to its Site. Any transmission is at your own risk. Once the Bank has received your Information, it will use strict procedures and security features to try to prevent unauthorized access.
Information provided by you is stored on the Bank’s secure servers. Any payment transactions will be similarly secure. You are responsible for keeping your username, passcode, and memorable word confidential. Do not share these details with anyone.
Changes to the Privacy Policy
Any changes to the Bank’s Privacy Policy in the future will be posted on this page. It is important that you review this Privacy Policy regularly to stay informed of any updates.
